Privacy Policy

Last Updated: December 2024

1. Introduction and Scope

Welcome to Engine9Labs ("We," "Us," "Our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website engine9labs.com, use our services, or otherwise interact with us.

The purpose of this policy is to provide transparency about our data practices and to inform you about your rights regarding your personal information. Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Key Terms:

  • Personal Information: Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Examples include name, email address, IP address, and transaction history.
  • Usage Data: Data collected automatically either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit, browser type).
  • Cookies: Small data files stored on your device (computer or mobile device) by your web browser.

2. Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information:

  • Contact Information: Such as your name, email address, postal address, and phone number (including business contact details if provided in a professional context).
  • Account Information: If you create an account, we may collect your username, password, and other details necessary for account setup and access.
  • Project Information: Details about your software development needs, project requirements, technology preferences, and other information you provide when requesting our custom development services.
  • Communications: Information you provide when you contact us for support, provide feedback, participate in surveys, or engage in corporate communications. This may include employee details if relevant to the communication context (e.g., a business inquiry identifying an employee).
  • Submitted Data: Information submitted via forms, such as newsletter sign-ups (email address) and technology interests (project types, preferred technologies, features of interest).

Usage Data:

Information about how you access and use our website and services. This includes your Internet Protocol (IP) address, browser type and version, operating system, referral source, pages viewed, time spent on pages, links clicked, and other interaction data.

Device Information:

Information about the computer or mobile device you use to access our services, such as the hardware model, operating system and version, unique device identifiers, and mobile network information.

Location Data:

We may collect approximate location data derived from your IP address or more precise location if you grant permission through your device settings.

Non-Personal Information:

We may also collect information that does not directly identify you, such as anonymous usage statistics and aggregated data derived from personal information but not considered personal information under law as it does not directly or indirectly reveal your identity.

3. How We Collect Your Information

We use different methods to collect data from and about you, including:

  • Directly from You: When you fill out forms (e.g., newsletter/interest form, contact forms, project inquiry forms), create an account, subscribe to newsletters, respond to surveys, or communicate directly with us via email or other channels.
  • Automatically: As you navigate through our website or use our services, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data using technologies like:
    • Cookies: Small files placed on your device. You can control cookie preferences through your browser settings.
    • Web Beacons (or Pixels): Small electronic files embedded in webpages or emails that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics.
    • Server Logs & Browser Logs: Our servers automatically record information created by your use of the services, including IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
  • From Third Parties: We may occasionally receive information about you from third-party sources, such as analytics providers (e.g., Google Analytics), advertising networks, or business partners, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

4. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services: Including setting up accounts, processing project inquiries, and delivering custom software development services.
  • To Personalize Your Experience: Tailoring content and service offerings to your technology interests and project needs.
  • To Process Business Inquiries: Responding to project requests, providing quotes, and managing client relationships.
  • To Communicate With You: Responding to your inquiries, sending service-related announcements (e.g., project updates, technical notices, policy updates), providing customer support, and sending marketing communications based on your newsletter subscription and indicated technology interests (you can opt-out of marketing messages).
  • To Improve Our Website and Services: Analyzing usage patterns, understanding client technology needs (e.g., preferred platforms, desired features), conducting research, gathering feedback, and developing new service offerings.
  • For Analytics and Research: Understanding how users interact with our services to enhance usability and performance.
  • For Security and Fraud Prevention: Detecting and preventing fraudulent activity, security incidents, and protecting the rights and safety of our users and the public.
  • To Comply with Legal Obligations: Meeting legal requirements, responding to lawful requests from public authorities, and enforcing our terms and policies.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as hosting providers, analytics services, and payment processors.
  • Legal Requirements: We may disclose your information when required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to rectify inaccurate personal information
  • The right to erase your personal information
  • The right to restrict processing of your personal information
  • The right to data portability
  • The right to object to processing

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@engine9labs.com